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Frequently, DAL receives a Request for Proposal (RFP). While we will gladly respond
to individual RFP's, we have tried to simplify and speed-up the process by providing
answers to some frequently asked questions. |
| When was DAL established? |
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DAL was started in May of 1974.
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What organizations does DAL hold membership? |
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DAL is a member of the Commercial
Law League of America (CLLA) and the
Commercial Collection Agency Association of the Commercial Law League of America
(CCAA). DAL is one of only 100 agencies holding the Certificate of Compliance
with the CCAA.
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Yes, DAL holds a General Liability Bond of $2,000,000.
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| What is the number of days in
Demand Service? |
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Although, we have a standard Ten-Day Free
Demand Service on all accounts placed, this option can also be waived to
speed up the collection process. |
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What is the turnover in your company? |
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The average tenure of our employees is over 10 years. Top Management has a 25-year
average tenure. |
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How long is your training process? |
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It depends on the position. Customer Service training can last up to 3 weeks. The
collection and sales staff program runs for one month. Everything in DAL's operation
has checks and balances, so there is an ongoing process of education and review
in all positions. The entire DAL Collection Staff has the designation of CCAA Certified Collection Professionals.
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| Do you perform your own skip tracing? |
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We have an in-house skip-tracer. If needed, we can also do fee-based Asset and Liability
Searches.
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| What is your procedure for recovered funds? |
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When recovery is made, you are notified immediately and recovered funds are sent
to you within 15 days.
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If you would like DAL, Inc. to customize a program to complement your company policies
and procedures, please fill in the information below and, if available, fax your
RFP to 1-888-220-9999. We will gladly respond ASAP with the requested information.
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